Refund Policy

Every paid subscription bought on calibr8nutrition.com comes with a 30-day money-back guarantee, starting from your first charge.

If you are not satisfied within 30 days of your first payment, you can request a full refund — no questions asked.

Request a refund directly from the Subscription & Billing page in your profile, or by contacting us at support@calibr8nutrition.com.

The guarantee does not cover a subscription bought through the App Store. Apple sells those and Apple refunds them, and the next section explains how to ask.

If you subscribed inside the Calibr8 app for iPhone, you bought the subscription from Apple, not from us. Apple takes the payment, runs the renewals and decides the refunds, so the 30-day money-back guarantee above does not apply to that purchase.

Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com, and Apple decides them. We cannot issue that refund ourselves.

Write to us at support@calibr8nutrition.com anyway. We will help you put the request together, and where we can put something right without a refund, we will.

An App Store subscription is cancelled on the iPhone: open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends, and at least 24 hours before a free trial ends, or the next period is charged.

You can use a free trial once, with a yearly plan: 14 days, or 30 days with a referral. It includes full access to all Premium features.

The monthly plan has no free trial. Your first month is charged on the day you subscribe.

You will not be charged during the trial period.

If you cancel before the trial ends, you will not be charged at all.

If you do not cancel, your yearly plan starts automatically when the trial ends, and the first year is charged that day.

In the iPhone app, the free trial is the introductory offer Apple shows on the purchase screen, and whether you are eligible for it is Apple's decision. If you are not eligible, billing starts straight away, and the purchase screen says so before you confirm.

If you subscribed on our website, you can cancel at any time from your profile settings in two taps. If you subscribed inside the iPhone app, cancel it in your Apple Account instead: open Settings on the iPhone, tap your name, then Subscriptions.

After cancellation, your access continues until the end of your current billing period.

No further charges will be made after cancellation.

Deleting your account is different: it cancels your subscription immediately, access ends with it, and the remaining paid period is not refunded automatically. If you want a refund, write to support@calibr8nutrition.com before you delete your account.

After the 30-day money-back guarantee period, refunds are generally not provided for partial billing periods.

Exceptions may apply where required by applicable consumer protection law.

If you believe you have been charged in error, please contact us and we will investigate promptly.

Approved refunds for purchases made on our website are processed within 5-10 business days.

A refund is returned to the payment method used for the purchase. For an App Store purchase, Apple decides the method and the timing and tells you the outcome.

Payments made on our website are processed securely through Stripe, our payment processor. Purchases made inside the iPhone app are processed by Apple. We never see or store your card details in either case.

For refund requests or billing questions:

Email: support@calibr8nutrition.com

For payment-related disputes, please reach out to our support team.

We aim to respond to all inquiries within 48 hours.